I updated the virus definitions, restarted the computer, and got the same result. By the way, there are three desktop computers in our office, and two of them are having the same issue and the third one is working fine. All three are using AVG Antivirus Free. Here is the latest screenshot.
Thanks for telling me how to add the website to the exception list. I added this:
eTapestry Login
and now I can access etapestry again.
I would suggest that in the future if people ask about accessing a program that is important to them, you offer the option of creating an exception sooner. I was unable to access this program for several days from my main computer.
We are glad to know that you can able to access the website again.
We will take this as a feedback and help our customers in the future.
Thank you.
Harriet, we appreciate your efforts.
We don't have a exact time frame for the false positive report. However, our developers team will contact you as soon as possible.
Your AVG program will update automatically. So you don't need to manually update the Virus definition each time.
Yes, you can add the website in the exception list.
Open AVG -> Menu -> Settings -> General -> Exception
Let us know, if you need further help.
I submitted the false positive request soon after you suggested this. Thanks for the suggestion.
How long will I have to wait for this to be resolved? And how often do the update the virus definitions so that I would benefit from a correction?
Is it also possible for me to enter an exception in my AVG settings to allow access to the etapestry login? I need to work with this program many times a day.
Thank you for letting us know the outcome, Harriet.
In this regard, we'd suggest you to submit a false positive request by visiting this link to check if AVG has detected it incorrectly.
Once you submit a request, a group of analysts will check the url & will whitelist it, if it is found to be safe.
Thank you for your understanding in advance!
Thank you for sharing the screenshot, Harriet.
We are able to see it from our end.
On the screenshot, please click on 'see details' and share a screenshot to check for more information.
Did you get the image I uploaded? I can't see it from my end. I'm trying again here:
Here is the screenshot with details:
I updated the virus definitions, restarted the computer, and got the same result. By the way, there are three desktop computers in our office, and two of them are having the same issue and the third one is working fine. All three are using AVG Antivirus Free. Here is the latest screenshot.
Hi Harriet,
We are sorry to hear this.
Can you share us the screenshot of the error message?
Thanks for telling me how to add the website to the exception list. I added this:
eTapestry Login
and now I can access etapestry again.
I would suggest that in the future if people ask about accessing a program that is important to them, you offer the option of creating an exception sooner. I was unable to access this program for several days from my main computer.