Can't quarantine a file or delete it

Viruses & Threats
5

Hello Zvi,

We appreciate your efforts in sharing us the image. Unfortunately, we're unable to access it.
We request you to resend the image.
Thanks in advance.

1

Hi
Can't get ride of this file: bi.exe. It keeps blocking shut down?
Can't delete it: see image 
 
Thanks
Zvi

2

Thank you for sharing the screenshot, Zvi.

We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.

3



User-added image  win 7 32 bit

4

Thank you for sharing the screenshot, Zvi.

Please let us know the operating system of your computer.
Also, tell us the version of your AVG Internet Security.
Thanks in advance.