Can't report false positive form not working - Access denied

Viruses & Threats
1

Hi, We have a problem with our Windows software installer being detected currently only by AVG (Filerepmalware) and it currently damage our reputation with clients. I am trying to report false positive or to request review of our file on the links below but both forms are not working. After I submit I get error Access denied. I tried different browsers it not help. Please send me instructions what to do to resolve this. Thank you.

False Positive File Form
Whitelisting Program Registration

6

Hi Irfan,

We're sorry for the inconvenience caused.
As per our record, we could see a ticket 12081129 created successfully on your account.
It is regarding the false detection that you tried through online form.
Please keep checking your emails regularly to know about the status from our team.
Your patience is much appreciated.
Thank you.

3

Thank you for the information.
We have mentioned the description on the case on your behalf.
You can expect the email from our team as soon as possible.

5

Hi Balasubramanian,

For some reason, when I removed description from the false positive file form and clicked submit that worked. Im not sure why it didn't accept plain text description, maybe for some security reasons. Okay, Im waiting for update. Thank you.

2

Hi Irfan,

We're sorry for the inconvenience caused.
As per our record, we could see a ticket 12081129 created successfully on your account.
It is regarding the false detection that you tried through online form.
Please keep checking your emails regularly to know about the status from our team.
Your patience is much appreciated.
Thank you.

4

So, the email and file .exe was attached. No description