Hello Akash,
It's been a working week already. Do you have any idea about the time scale this will involve?
Regards,
Mark
Hi Mark,
We apologize for inconvenience caused. We would like to inform that the case has been moved to our developers. We request you to wait for some time, so that our developers can fix the issue. We will notify you once the issue is fixed.
Thank you!
Greetings,
I have the most recent version of AVG ZEN installed on my computer.
It incorrectly identified five files as hazardous and put them in quarantine.
As soon as I tick the box at the side of the 'threat', it automatically unticks by the time I can bring up the 'restore' option.
I have run a repair of AVG and restarted my computer without success. Other people on the forum seem to have the same problem, so far without solutions.
As the files are now encrypted by AVG, I cannot restore them manually.
Please advise.
Regards,
Mark
I have the most recent version of AVG ZEN installed on my computer.
It incorrectly identified five files as hazardous and put them in quarantine.
As soon as I tick the box at the side of the 'threat', it automatically unticks by the time I can bring up the 'restore' option.
I have run a repair of AVG and restarted my computer without success. Other people on the forum seem to have the same problem, so far without solutions.
As the files are now encrypted by AVG, I cannot restore them manually.
Please advise.
Regards,
Mark
Hi Mark,
We apologize for inconvenience caused. We would like to inform that the case has been moved to our developers. We request you to wait for some time, so that our developers can fix the issue. We will notify you once the issue is fixed.
Thank you!
Hello Akash,
It's been a working week already. Do you have any idea about the time scale this will involve?
Regards,
Mark