Cant save files or download documents

AVG Protection
1

Having moved from FREE AVG to paid version, my lap top has become almost unusable.

1) Cannot save files.  ( I looked at this forum for similar but the suggested solution is not available ie, settings, select Ransomware Protections etc - the version I have does not provide any options for altering Ransomware Protections - it is either ON or OFF.

2) Cannot download key files associated with my work…excel file, PDF, etc.  I cannot even download the AVG invoice!!

5

Hi David,

We'll certainly help you to resolve the issue. Please check the version of your AVG Internet Security (Open AVG Internet Security > Menu > About)  and check if the program is up to date.

If it is not updated, please update the program (Open AVG Internet Security > Menu > Settings > Update) and try to download those files and see if it helps to resolve the issue.

Thanks,
Vishnu Vardan

3

Hello Vishnu,

I only signed up to the fully paid version on Monday the 16th July, 2018.  Version 18.5.3059 Release date 20/6/2018. Up to date and still have the problem.  I see other users have complained about the same thing but the suggested solution requires me to go into the detailed settings for Ransomware Protections…as I have said, there is no such option.  Only selection is On or OFF.

2

David, it seems the paid version of AVG Internet Security is not configured fine on your PC. We have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

4

Hi David,

We'll certainly help you to resolve the issue. Please check the version of your AVG Internet Security (Open AVG Internet Security > Menu > About)  and check if the program is up to date.

If it is not updated, please update the program (Open AVG Internet Security > Menu > Settings > Update) and try to download those files and see if it helps to resolve the issue.

Thanks,
Vishnu Vardan