Can't shred recycle bin

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10

I created a new log file, sent it with 2 files for documentation. This post Id is in the txt file.
The sysinfo utility is very strange. It took 2 hours to run the first time. Today it ran for over 4 hours so I stopped it. The last time it ran in under 10 minutes !     However this file is only 9MB, the first one was much larger, approx 50 MB.  

8

Hi Mungo,
I have escalated your case, you should be contacted via email.
Thanks

1

This has been asked before but I don't see any resolutions.

Sometimes when I try to shred the recycle bin I get an error saying I don't have enough access rights.
I am the only user defined and have admin authority.   

I don't see an option to upload the diagnostic info. After I close this post I'll try to update it & attach the file.  

5

Mungo, Please run the tool once again. The diagnostic output should be auto sent to AVG. If that fails you could upload to the AVG FTP server or resort to a 3rd party server such as dropbox. For typical info have a look thro' this link (https://support.avg.com/answers?id=906b0000000D4ZvAAK).
AVG Guru

9

Ok, let us know if it occurs again.
Thanks

7

Hi Mungo,
I see message send to you after this post. Did you received it?
Thanks

3

Thanks for checking. Yes I got the email. Before applying the fix I have been trying to recreate the problem. Unfortunately I couldn't recreate it after deleting many files.

just now I ran your admin reset program. I can shred the recycle bin but I'm not really sure if the
problem is fixed or not.

I'll keep testing and if the problem doesn't reoccur in a week you can close the ticket.

Thanks, Earl  

2

I created a new log file, sent it with 2 files for documentation. This post Id is in the txt file.
The sysinfo utility is very strange. It took 2 hours to run the first time. Today it ran for over 4 hours so I stopped it. The last time it ran in under 10 minutes !     However this file is only 9MB, the first one was much larger, approx 50 MB.  

4

Hi Mungo,
I have escalated your case, you should be contacted via email.
Thanks

6

Ok, let us know if it occurs again.
Thanks