Hi Astro,
We'll certainly look into this and help you.
Please share us a screenshot of the Cryptographic Services window you're referring to and the error message you get while trying to disable it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
I'm trying to troubleshoot a recurring problem with losing my internet connection - found some info that Cryptographic Services might be part of the problem, solution was to stop/disable the service to see if it was the problem - only I cannot stop, disable, or even restart the service because it's directly tied to AVG for some reason. This is what happens when I try to stop that service - and I had temporarily disabled all protection from AVG before I did this:
When Cryptographic Services stops, these other services will also stop.
Do you want to stop these services?
AVG Antivirus
AVG Tools
If I select "Yes" I get this error:
Windows could not stop the Cryptographic Services service on Local Computer.
Error 5: Access is denied.
How do I get around this problem without uninstalling AVG Free? I have many rules and exceptions created that I'd lose so I don't want to have to go through unblocking all of those sites and programs again if I have to reinstall AVG.
Hi Astro,
We'll certainly look into this and help you.
Please share us a screenshot of the Cryptographic Services window you're referring to and the error message you get while trying to disable it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Thank you for your efforts, Astro.
We'll check and help you out.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Thank you for writing us back, Astro.
We need a screenshot for further investigation hence please help us with a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.