Can't turn off Auto-Renewal of subscription?

AVG Subscription
7

Hi Nicholas, we are sorry to know that you are unable to cancel auto-renewal in AVG. I can see that your AVG Internet Security program has been renewed. I request you to contact our sales team to get this issue fixed. Chat with us [AVG] online https://support.avg.com/support_sales?l=en_US. Please do not hesitate to get back to us for further assistance. Thank you.

6

Please be informed that I have to cancel my subscription in AVG.  Why is it that I charged for two months?  Thank you.!

1

I tell it to turn it off and it asks me if I'm sure, while showing this confirmation the page in the background correctly shows "Off" is selected. When I confirm that I want to turn off automatic subscription renewal, the option reverts back to "On".

Firefox 40.0.2
Windows 10 x64

3

The current subscription renewal is fine/was intended. I just don't want the automated renewal as I'll likely be reconsidering which product I want to use once this 2 year subscription expires (I might even stay with AVG!). and don't want to end up accidentally subscribed for longer than is neccessary if I forget all about this subscription over the next 2 years.

4

Hi Mary,

We are unable to locate your account with AVG. We suggest you to contact our chat support team using this link to help you in cancelling the automatic renewal for your AVG Subscription.

Thanks,
Vishnu Vardan

5

Hello Nicholas.
I apologize for the inconvenience caused. Upon reviewing your account, I see that you have purchased two AVG Internet Security product on 2015.8.18 and it expires on 2017.8.18. Also, I can conform you that the auto renewal for both the AVG Internet Security has been cancelled and there won't be any other charges made after 2017.8.18. Please feel free to contact us back for any further assistance. Thank you.

2

Hi Nicholas, we are sorry to know that you are unable to cancel auto-renewal in AVG. I can see that your AVG Internet Security program has been renewed. I request you to contact our sales team to get this issue fixed. Chat with us [AVG] online https://support.avg.com/support_sales?l=en_US. Please do not hesitate to get back to us for further assistance. Thank you.