Hi Heather,
We appreciate your efforts, let try with alternate solution.
Please change DNS server address to public DNS in Windows and check if that fix the issue.
(1) Right click on network icon in the taskbar and click "Open Network and Sharing Center".
(2) Click "Change adapter settings".
(3) Select the active/ connected network adapter and right click and select "Properties".
(4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected). When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4).
After changing the DNS settings, click ok in the TCP/IP properties wizard.
Once you change this settings, restart your device and check if you are able to update AVG.
Hi Heather,
We appreciate your efforts, let try with alternate solution.
Please change DNS server address to public DNS in Windows and check if that fix the issue.
(1) Right click on network icon in the taskbar and click "Open Network and Sharing Center".
(2) Click "Change adapter settings".
(3) Select the active/ connected network adapter and right click and select "Properties".
(4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected). When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4).
After changing the DNS settings, click ok in the TCP/IP properties wizard.
Once you change this settings, restart your device and check if you are able to update AVG.
HELP! I'm stuck in a loop and AVG remover tool isn't working either. I started to get a warning 2-3 weeks ago that my version wasn't updating because "setup is already running" constantly. Restarting makes no difference. I can't uninstall because "setup is already running" and when I tried the remover took the didn't work either!
I am happy to hear that your issue is resolved.
I appreciate your time and co-operation.
You can send your feedback in this community post as well.
Thank you Ranjani! My version is updated! What a relief! (I'd like to give a great review but when I click the customer service feedback link it says something like "sorry, we'll be back again soon"), You've saved my sanity!!