Can't Unsubscribe

Hello Marieke,
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We're sorry to hear that you've decided to cancel the AVG Subscription and facing trouble while unsubscribing the AVG product. We regret the inconvenience caused.
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I want to unsubscribe from TUneUp and Driver Update. But when I do, it says it can't unsubscribe me and to contact customer support. Why is this?

Hello Marieke,
Thank you for reaching AVG Support Community.
We're sorry to hear that you've decided to cancel the AVG Subscription and facing trouble while unsubscribing the AVG product. We regret the inconvenience caused.
We're glad to help you.
As it is not recommended to share your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.