Can't update from AVG PC TuneUp 2015 to 2017

Other products
1

I have an active subscription, I want to upgrade to 2017 but  the Tune Up app pops a message "there's no internet connection" thing, if I install version 2017 directly it upgrades to trial version and removes version 2015, then I log in to Zen and trail goes on.

In AVG My account a message says "You don't have any subscriptions."

I have my invoices to prove I'm in an active subscription.

Any help would be appreciate it.

Thanks

2

Paco,
We are sorry to hear about the inconvenience caused. Not to worry, we are here to help you. We see that you have AVG PC TuneUp (1 computer) which is valid till 8/1/2017.

We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

We request you to uninstall your AVG programs as suggested here: http://avgclick.me/UninstallAVGAV, restart your device and proceed with the installation using this link: http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe. Kindly run this downloaded file, enter your license key to initiate the installation. Please, feel free to let us know if you require any further assistance. Thank you.

3

Paco,
We are sorry to hear about the inconvenience caused. Not to worry, we are here to help you. We see that you have AVG PC TuneUp (1 computer) which is valid till 8/1/2017.

We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

We request you to uninstall your AVG programs as suggested here: http://avgclick.me/UninstallAVGAV, restart your device and proceed with the installation using this link: http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe. Kindly run this downloaded file, enter your license key to initiate the installation. Please, feel free to let us know if you require any further assistance. Thank you.