Hello Jane
Sorry to know that your system got infected by Cryptowall virus and it will encrypted all your documents, photos and videos. To decrypt you should know the decrypt key. It is not possible to remove these viruses. Only suggestion can be given is to take regular backups of your files. I can see that you have purchased AVG Anti-Virus Business Edition. You can contact our business experts using this link: https://support.avg.com/business_contact_form?l=en. Thank you.
Jane, Also have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
I have a cerber ransomware threat. i don't know what to do. has anyone else experienced this? They encrypt your files and want to ransom them back to you. for a lot of money. I cant get into quickbooks any of my files… nothing…
Hello Jane
Sorry to know that your system got infected by Cryptowall virus and it will encrypted all your documents, photos and videos. To decrypt you should know the decrypt key. It is not possible to remove these viruses. Only suggestion can be given is to take regular backups of your files. I can see that you have purchased AVG Anti-Virus Business Edition. You can contact our business experts using this link: https://support.avg.com/business_contact_form?l=en. Thank you.