Hello Jan,
I understand the situation. I have checked your account from which you have contacted us and I don't see any active subscriptions in it.
If you have purchased AVG from Google play store, please log in to Google play store with the email address (you used to purchase all the applications), go to My account > My subscription and you will be able to see all your purchase details in it.
If you face any difficulties, Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales.
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
I lost my old smart phone, now i have to change avg plus to my new device
but i lost the purchage and my account info.
now what to do
j.van.kuilenburg.
.
Hello Jan,
I understand the situation. I have checked your account from which you have contacted us and I don't see any active subscriptions in it.
If you have purchased AVG from Google play store, please log in to Google play store with the email address (you used to purchase all the applications), go to My account > My subscription and you will be able to see all your purchase details in it.
If you face any difficulties, Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales.
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team.