Hello Ailsa,
You've reached the AVG community support forum.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Hello. I am asking this on behalf of my Mum who I help with computing. Mum has an AVG account that we need to change the email address on. This account currently has her old email address recorded.
Recently, she accidentally created a second AVG account, using her new email address. Given that she created this account by mistake, we deleted this second account.
Now when I try to change the email address on her original account, I get an error saying that the email address is in use on another account and it won't let me change the email. Clearly, even though we deleted to second account, the account has been disabled but details have not actually been deleted.
My question is simple; how can I delete the details for the second account, that we don't want, so I can change the email address on the original account?
Thank you for your help!
Hello Ailsa,
You've reached the AVG community support forum.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.