Hi Agnes,
We're glad to help you with the info.
Upon checking our records, we see that the order didn't go through successfully.
We need to check this with the concerned team. Once we receive the order info, we'll update you. We request you to allow some time.
Also, it isn't recommended to share the order/account details in a public forum.
Thank you for your understanding in advance!
Hi Agnes,
We're glad to help you with the info.
Upon checking our records, we see that the order didn't go through successfully.
We need to check this with the concerned team. Once we receive the order info, we'll update you. We request you to allow some time.
Also, it isn't recommended to share the order/account details in a public forum.
Thank you for your understanding in advance!
I received a text from sales support advising me that order number (# removed) was not processed. Can you explain why?
Please accept our apologies for delay in response & not notifying you about the order info, Agnes.
Upon checking, we see that AVG Antivirus in your account has been renewed & it is valid till 2020.7.5 (order went through successfully).
You might have received the order confirmation email. For further queries, feel free to write back to us.
Thank you for your understanding in advance!