Hello Luz.
Thank you for writing your query in English. We'll certainly clarify the reason for this charge and help with your refund request.
However, we can not find any active AVG subscription registered under the email address you used to contact us here. I've sent an email, please confirm the details requested in that email to assist you further.
Avg
THEY'VE MADE A BIG MISTAKE OR A FRAUD. THEY LOADED ON MY HUSBAND'S CARD, A CHARGE OF USD 49.99 WE NEVER AUTHORIZED.
WE ASK URGENTLY TO INFORM US WHAT HAPPENED AND TO REINSTATE THE AFOREMENTIONED CREDIT CARD THE FULL AMOUNT DISCOUNTED.
BESIDES, I DON'T UNDERSTAND WHERE THEY GOT THE NRO. CARD IF WE'VE NEVER MISSED IT.
THIS SETS UP A VERY SERIOUS PROBLEM FOR US.
WE EXPECT QUICK RESPONSE AND IN OUR LANGUAGE.
WE ASK URGENTLY TO INFORM US WHAT HAPPENED AND TO REINSTATE THE AFOREMENTIONED CREDIT CARD THE FULL AMOUNT DISCOUNTED.
BESIDES, I DON'T UNDERSTAND WHERE THEY GOT THE NRO. CARD IF WE'VE NEVER MISSED IT.
THIS SETS UP A VERY SERIOUS PROBLEM FOR US.
WE EXPECT QUICK RESPONSE AND IN OUR LANGUAGE.
LUZ RODRÍGUEZ-EASTERN REPUBLIC OF URUGUAY
Hello Luz.
Thank you for writing your query in English. We'll certainly clarify the reason for this charge and help with your refund request.
However, we can not find any active AVG subscription registered under the email address you used to contact us here. I've sent an email, please confirm the details requested in that email to assist you further.