Hello Makayla,
We acknowledge your refund request. I have checked the case history and sorry for the connection lost.
I have located this charge under different email address with your name. Do you have alternate or old email address to check with it?
You have been charged for the automatic renewal of AVG TuneUp - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
I have sent you an email requesting few information to confirm this account. Please revert to that email and we will be able to resolve the issue quickly.
I am not an AVG customer, never have been and now never will be after this experience. My bank account was charged $49.99 for a subscription I don’t have. I’ve had representatives disconnect chat with me 3 times claiming I “requested a refund” after first telling me they couldn’t even locate the account in question. I am beyond frustrated and what this resolves. This is me officially requesting my refund immediately.
Hello Makayla,
We acknowledge your refund request. I have checked the case history and sorry for the connection lost.
I have located this charge under different email address with your name. Do you have alternate or old email address to check with it?
You have been charged for the automatic renewal of AVG TuneUp - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
I have sent you an email requesting few information to confirm this account. Please revert to that email and we will be able to resolve the issue quickly.