Charged but I never ordered

AVG Subscription
4

Hello Dave,
Thank you for contacting AVG Community Support.
We have a designated team who handle billing/sales related inquiries. For further assistance in this regard, we'd recommend that you contact our sales team directly. Please visit this link https://support.avg.com/support_sales?l=en to contact our sales team via live chat. After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for understanding in advance!

1

Hello. I have just been charged £109.99 from dri*avg technologies but I never ordered anything for 2 years AND I cancelled my auto renewal 2 years ago. Why?

2

Hello Dave,
Thank you for contacting AVG Community Support.
We have a designated team who handle billing/sales related inquiries. For further assistance in this regard, we'd recommend that you contact our sales team directly. Please visit this link https://support.avg.com/support_sales?l=en to contact our sales team via live chat. After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for understanding in advance!

3

Hi. So I did that, followed the link etc, got the UK Support number +44 800 031 8397, and a case number, the money has now actually been taken from my Credit Card account, I tried calling the number 11 times, never got a ring tone, just call aborted. Thing is, the name on my statement says dri*avg technologies London, but I can't see this purcahse in my Order Histroy yet. Is there not a live chat with a support engineer, I can use? Not a robot…