Hello Eva,
We regret the inconvenience this has caused you.
Unfortunately, we couldn't locate any active subscriptions under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.
Hi ,
I have been charged from my credit card again yesterday for 10 devices .
I have only one device at now.
Since I can't find any subscription cancel method from my account as you said the user can unsubscribe refund the payment within 30 days. But I can't find any information in my account .
I only need to order for one device.
Please let me know how to unsubscribe my AVG Internet Security for 10 devices.
By the way, your company should send e-mail to advise the user and confirm the user order before you charged the user credit card .
I have used AVG production many years and paid by myself past years.
This is the second time I have noted I have been charged for 10 devices again.
I am not very happy for this method to lose my money as I subscriped one time for 10 device then you will charge my credit card every year for 10 devices ?
Waiting for your comment Thanks !
Hello Eva,
We regret the inconvenience this has caused you.
Unfortunately, we couldn't locate any active subscriptions under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.