Charged for an account i dont subscribe to

AVG Subscription
3

Hi Peter,

We're here to help.
We see that refund has been processed for a $109.99 AU transaction. The refund will be returned to the payment method used to make your purchase within 7 business days.

In addition, some customers take advantage of our discount pricing for their initial purchase. In your case, you had a discount on your first purchase. Please keep in mind that renewal orders are processed at regular pricing.

We request you reach our billing department via the below link to get AVG TuneUp at a discounted price.
https://support.avg.com/support_sales?l=en

Thanks in advance.

1

ca you please contact me via my email.  I have just been chaged $109.99 AU for a subscription i did not sign up for.  Secondly for 2 years running AVG tune up which is what i signed up for was $35 and now its $69.  WHY??

2

Hi Peter,

We're here to help.
We see that refund has been processed for a $109.99 AU transaction. The refund will be returned to the payment method used to make your purchase within 7 business days.

In addition, some customers take advantage of our discount pricing for their initial purchase. In your case, you had a discount on your first purchase. Please keep in mind that renewal orders are processed at regular pricing.

We request you reach our billing department via the below link to get AVG TuneUp at a discounted price.
https://support.avg.com/support_sales?l=en

Thanks in advance.