Hello Gabriela,
I will help you with the necessary information on this recent charge.
You have been charged for the automatic renewal of AVG Internet Security Unlimited.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase.
In our shopping cart before purchase
In the confirmation email we send after purchase
In notification emails we send before charging for subsequent subscription periods
We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
Do you wish to get refund for this renewal?
Hello Gabriela,
I will help you with the necessary information on this recent charge.
You have been charged for the automatic renewal of AVG Internet Security Unlimited.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase.
In our shopping cart before purchase
In the confirmation email we send after purchase
In notification emails we send before charging for subsequent subscription periods
We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
Do you wish to get refund for this renewal?
I was charged for an annual suscription which I didn't authorize at all.
Can you please make a refund to my account?
Thanks
Yes please, I want to get the refund.
Thank you. 
Thank you for the confirmation.
We have initiated refund for your (Order no.58346785700 ) AVG Internet Security (Multi-Device).
The refunded amount will return to your payment method within 7 business days.
We have also sent you an email, confirming the same.