Charges to my account

Hello Tom,

We'd be glad to clarify the charges for you.
We couldn't find any AVG subscriptions or recent charges debited under the email address you used to contact us here.
Hence, sent you an e-mail and revert to us with the requested information. This will help us to locate the charge and proceed with the cancellation.
Thank you.

I don’t know how or why. I’ve been charged on my account €54-00 on a direct debit on the 21st Dec 2018 where did you get my account number from, I’m looking for a refund immediately and conformation of the cancellation of any more contact with your company 
Thanking you Tom Whelan

Hello Tom,

We'd be glad to clarify the charges for you.
We couldn't find any AVG subscriptions or recent charges debited under the email address you used to contact us here.
Hence, sent you an e-mail and revert to us with the requested information. This will help us to locate the charge and proceed with the cancellation.
Thank you.