I think I’ve about had it with this company. They notify me my scrip is expiring because billing info needs updating and they offer me a 40% discount for a 2 year upgrade. So I go on line, update my Credit card, make the payment. I wait for awhile, log back on my account, it still does not show I’ve updated and states I have zero devices using the product. I need assistance. Here’s the WORST OF IT…….. I’ve spent the last 20 minutes attempting to get to their “live chat” to no avail. I’m stuck in a never ending circle and never get to this mystery “live chat”. To me this is AVG is misleading us with false claims of service, quite devious and therefore cannot be trusted. So here I am, looking for help from the forum since AVG itself does not offer a means of contact. So tell me, is there a way in OR should I go an purchase another product.
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I agree with you brother, it seems to me that this company did not care to their customers. No customer service just like in my case.
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they are crooks i am going elseware
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Had the EXACT same situation. I was stuck the death loop. There really isn’t a viable chat option, so eventually you just have to call the actual customer service line…IF you can find it.
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I agree, I would never recommend AVG now, I am literally about to cancel my credit card because this company is a SCAM, they will charge you even if it says the subscription is cancelled, DO NOT BUY THEIR PRODUCTS
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