Hi Lindsey,
We're glad to clarify this for you.
Upon checking your account, we see that you've been charged for the renewal of AVG Internet Security.
Usually, we do send pre-billing notification prior subscription's expiry (which has been sent to you on 10/6/19).
However, upon checking our records, we see that you've raised a refund request (#09528767) & the concerned team has already initiated the refund process.
We also see that you've been sent an email confirming the same. For further queries, feel free to write back to us.
Thank you for your understanding in advance!
I have just been charged £99 for an AVG product that I did not order. I got a message from AVG saying my subscription would be renewed -- I checked that I did not have Direct Debit for this, and then unsubscribed from AVG as I don't want the product. Much to my surprise I was then charged £99 today for this product. I want a refund and to be permanently unsubscribed from all AVG products. How do I achieve this?
Hi Lindsey,
We're glad to clarify this for you.
Upon checking your account, we see that you've been charged for the renewal of AVG Internet Security.
Usually, we do send pre-billing notification prior subscription's expiry (which has been sent to you on 10/6/19).
However, upon checking our records, we see that you've raised a refund request (#09528767) & the concerned team has already initiated the refund process.
We also see that you've been sent an email confirming the same. For further queries, feel free to write back to us.
Thank you for your understanding in advance!
We're glad to clarify this for you.
Upon checking your account, we see that you've been charged for the renewal of AVG Internet Security.
Usually, we do send pre-billing notification prior subscription's expiry (which has been sent to you on 10/6/19).
However, upon checking our records, we see that you've raised a refund request (#09528767) & the concerned team has already initiated the refund process.
We also see that you've been sent an email confirming the same. For further queries, feel free to write back to us.
Thank you for your understanding in advance!