Hello Anna,
You've reached the AVG community support forum.
I apologize for the inconvenience caused to you and empathize with your frustration. I have already replied to your concern on your original post. Please check that and get back to us.
Thank you for understanding.
Hello Frederike,
Thank you for contacting AVG Community Support.
We understand that you have lost the photos and videos after using AVG Cleaner. AVG program will not delete any user data without their permission. If the data gets lost, we are sorry we do not have option to recover it. Kindly use any other recovery application in order to retrive the data.
Hope you understand our limitations. Thanks.
Hello
try this
If you've used a cleaner app and your pictures were deleted without being sent to the trash or recycle bin, you still have options to recover them:
Check the Cleaner App's Settings: Some cleaner apps have a backup or restore feature that stores files temporarily before permanent deletion. Look for a "restore" option within the app.
Use a File Recovery Tool: Consider using file recovery software like Recuva, Disk Drill, or EaseUS Data Recovery. These tools can scan your device for recently deleted files and may help recover your lost pictures, especially if they haven't been overwritten.
Check Cloud Backups: If you had cloud syncing (like Google Photos, iCloud, or Dropbox) enabled, your pictures might still be available in the cloud.
Stop Using the Device: To maximize the chance of recovery, minimize the use of your device until you've tried the recovery tools. This reduces the risk of overwriting the deleted files.
Seek Professional Help: If the files are valuable and you can't recover them with software, consider consulting a professional data recovery service.
It's best to regularly back up important files to avoid similar situations in the future.
I just the Cleaner and now all of my pictures have been removed. They are not in the trash bin. How do I get my deleted files back? They must be somewhere. Can you undo the Cleaning task?
Hello Frederike,
Thank you for contacting AVG Community Support.
We understand that you have lost the photos and videos after using AVG Cleaner. AVG program will not delete any user data without their permission. If the data gets lost, we are sorry we do not have option to recover it. Kindly use any other recovery application in order to retrive the data.
Hope you understand our limitations. Thanks.
Please tell us the name of oftwear which can recover photo/video which were deleted by AVG clean!!!
There is thousands of people who lost their photo/video after using your poduct!!!
That is my little kids staff, I really cry!!! I try so many recovery softwears but non of them working!
Hello
try this
If you've used a cleaner app and your pictures were deleted without being sent to the trash or recycle bin, you still have options to recover them:
Check the Cleaner App's Settings: Some cleaner apps have a backup or restore feature that stores files temporarily before permanent deletion. Look for a "restore" option within the app.
Use a File Recovery Tool: Consider using file recovery software like Recuva, Disk Drill, or EaseUS Data Recovery. These tools can scan your device for recently deleted files and may help recover your lost pictures, especially if they haven't been overwritten.
Check Cloud Backups: If you had cloud syncing (like Google Photos, iCloud, or Dropbox) enabled, your pictures might still be available in the cloud.
Stop Using the Device: To maximize the chance of recovery, minimize the use of your device until you've tried the recovery tools. This reduces the risk of overwriting the deleted files.
Seek Professional Help: If the files are valuable and you can't recover them with software, consider consulting a professional data recovery service.
It's best to regularly back up important files to avoid similar situations in the future.