Computer dead for 4 years

I have been billed for 4 years for service on a dead computer. It’s funny that others have had the same problem.
i have tried to notify them but they keep saying it has to be canceled 30 days after I pay them to be reimbursed.
which I did.
This is purely internet fraud and abuse of this system.
i will be contacting the police and the government Internet fraud investigators.
I need to know if I will be reimbursed?

Hello Delia, 

Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We can really understand your frustration. We are glad to clarify you.

We have escalated your request to concerned team. They will get back to you as soon as possible. We really appreciate your patience.

Hello Delia, 

Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We can really understand your frustration. We are glad to clarify you.

We have escalated your request to concerned team. They will get back to you as soon as possible. We really appreciate your patience.