Computer is blocked browser hijacker resident

AVG Protection
3

Hello Julie,

We are sorry for the inconvenience caused.
Could you please provide the popup that you receive to call Microsoft so that we can assist you better?
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.

Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I have AVG Ultimate and I still received a computer blocked virus - call microsoft?  Why does AVG not protect me? 

2

Hello Julie,

We are sorry for the inconvenience caused.
Could you please provide the popup that you receive to call Microsoft so that we can assist you better?
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.

Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.