Hi Brian,
We are sorry for the inconvenience caused to you. As you have mention that after running AVG PC TuneUp you are facing with this issue, I request you to run AVG TuneUp remover, as it will remove the Tuneup once it is removed check whether the issue persists or not and kindly get back to us.
AVG Remover tool: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
You will get AVG PC tuneUp after running the too. Please check on that and start the removal.
Thank you.
I purchased AVG Ultimate for our family's computers two days ago. I initially downloaded the softtware to our desktop (Windows 10) and it is working fine. Our daughter subsequently installed the software on her laptop (HP Spectre x360, Windows 10) and ran the tune-up tool. When she tried to shut down her laptop, the screen froze. She rebooted and tried again. Same result. She ran the repair installation program and tried to shut down her laptop again. It did shut down, but took a long time to do so. Before I install the AVG software on our other computers, is there a diagnostic tool available to determine what may be causing this on our daughter's laptop?
Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b00000008qUBAAY).
AVG Guru
Hi Brian,
We are sorry for the inconvenience caused to you. As you have mention that after running AVG PC TuneUp you are facing with this issue, I request you to run AVG TuneUp remover, as it will remove the Tuneup once it is removed check whether the issue persists or not and kindly get back to us.
AVG Remover tool: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
You will get AVG PC tuneUp after running the too. Please check on that and start the removal.
Thank you.
We are sorry for the inconvenience caused to you. As you have mention that after running AVG PC TuneUp you are facing with this issue, I request you to run AVG TuneUp remover, as it will remove the Tuneup once it is removed check whether the issue persists or not and kindly get back to us.
AVG Remover tool: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
You will get AVG PC tuneUp after running the too. Please check on that and start the removal.
Thank you.