Computer protection is being turned off

AVG Protection
9

Sorry for the delay in replying I have been trying several things to fix this problem. I have tried these things
1. Removal and reinstall as per your instructions
2. removal using AVG_Clear and reinstall
3. Removal using AVG_Remover and reinstall
4. Running a online virus scanner
This has improved the situation but it still switches off (Behavior shield) about every 24-36 hours, instead of every 1-2 hours

8

Hi Mark,

We are sorry to hear this.

We will help you to sort out the issue.

Can you mention the Operating System in your computer?

Do you have any other AntiVirus installed in your computer?

Please click on the computer component and share us the screenshot.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

3

Hi,
It starts working again, until something turns it off

1

Hi,
I have the free version and something keeps turning the computer protection OFF. the Web & Email protection is still ON.
Is there a log file or something I can us to find out what is turning it OFF

4

Thank you for the information, Mark.
May I ask what happens when you try to turn on "behavior shield"?
If it doesn't respond, then perform repair of AVG Antivirus free as mentioned in this article (https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus) and check the status.

7

Hi Mark,

We are sorry to hear this.

We will help you to sort out the issue.

Can you mention the Operating System in your computer?

Do you have any other AntiVirus installed in your computer?

Please click on the computer component and share us the screenshot.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

2

Thank you for replying, Mark.
Please try reinstalling AVG AntiVirus and check with the components.
Click the below link to show steps to uninstall AVG AntiVirus.
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-AntiVirus-Free
Click the below link to show steps to install AVG AntiVirus.
https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free
Keep us posted.

5

I appreciate your efforts in following the steps as instructed, Mark.

I have sent an email to collect AVG error logs from your PC and cascade it to our senior team.

They will analyze the logs to identify the root cause of the issue and contact you via email.

6

Sorry for the delay in replying I have been trying several things to fix this problem. I have tried these things
1. Removal and reinstall as per your instructions
2. removal using AVG_Clear and reinstall
3. Removal using AVG_Remover and reinstall
4. Running a online virus scanner
This has improved the situation but it still switches off (Behavior shield) about every 24-36 hours, instead of every 1-2 hours