Concern with the lack of timely, convenient customer service

I've spent the largest part of an hour searching everywhere for some AVG customer service.  All I come up with is FAQ.  I don't have time for this.  Does AVG want customers to stay with them or not?

Hello Virginia.
We are sorry to hear that you find it difficult to reach our customer care.
You could contact us from our official support website: https://support.avg.com/support. Since you wrote us here, we'd be glad to answer your query on this channel. Please explain your concern in detail.

I agree. The link https://support.avg.com/support is no help. There is no response on 'Chat with us online'.
BR
Erik Knudsen
Hello Virginia.
We are sorry to hear that you find it difficult to reach our customer care.
You could contact us from our official support website: https://support.avg.com/support. Since you wrote us here, we'd be glad to answer your query on this channel. Please explain your concern in detail.

Sorry to hear that, Erik.
Our representatives would have been busy assisting other customers.
You are welcome to post your query here and we'd be glad to answer.