Concerns with AVG Driver Scan Recommendations

AVG Protection
3

Hello David,
Thank you for contacting AVG Community Support.
We are really sorry to know about your experience and thank you so much for your feedback about AVG Driver Updater. 
It will help us to improve our service and as you said it is our responsibilty to built a trust with our customers.
We will take your concerns as a feedback and escalate it to our senior engineering team.
They will get to know and work for it.
We appreciate your cooperation in this regard.
We value your assosiation with us.

1

Dear AVG Team,


Yesterday I responded to a prompt from you to complete a user survey in which I said I disliked how I felt that you sometimes attempt to upsell me on products.
The day after the survey I encountered a good example of what I find frustrating that I want to bring to your attention.
The morning after completing the survey, AVG smart scan flagged my Realtek PCIE CardReader driver as out of date and a vulnerability. I could, of course, update this vulnerable driver by paying for another AVG product.  While I understand the importance of keeping drivers up to date, I was surprised to find that the recommended version was 10.0.22631.21370, which is a beta release. Here are my concerns:

  1. Transparency: The scan did not clearly indicate that the suggested update was a beta version. Transparency is crucial for users to make informed decisions.
  2. Risk Assessment: Labelling a beta driver as a vulnerability without proper context can be misleading. Users may unnecessarily panic or take actions that could impact system stability.
  3. Responsibility: As a security software provider, AVG has a responsibility to ensure accurate information. Recommending beta drivers without clear disclaimers may not align with this responsibility.
I appreciate AVG’s efforts to enhance security, but I urge you to reconsider how driver scans are presented to users. Perhaps a separate category for beta updates or additional context could prevent confusion.
Users place a high level of trust in their anti-virus software. Labelling a beta version of a driver as a vulnerability is misleading and may cause unnecessary concern.
Thank you for your attention to this matter. I believe that addressing these concerns will improve the overall user experience and trust in AVG’s services.
Best regards,
David Ryan.
2

Hello David,
Thank you for contacting AVG Community Support.
We are really sorry to know about your experience and thank you so much for your feedback about AVG Driver Updater. 
It will help us to improve our service and as you said it is our responsibilty to built a trust with our customers.
We will take your concerns as a feedback and escalate it to our senior engineering team.
They will get to know and work for it.
We appreciate your cooperation in this regard.
We value your assosiation with us.