Connection of other devices

AVG VPN
3

Hi Clive,

We are here to help.

You have purchased AVG Secure VPN for unlimited windows PC. You can install this product on multiple windows PC but it can be active on one PC at a time.

Let me inform you that Wireless/Wired Network Hard Drive/Printer/Scanner or Computers on the same Network, does not work when AVG Secure VPN is Turned ON. Its correct Behavior because VPN creates encrypted connection to a server(IP) so other devices on user network are not accessible. So to access any Network devices, you need to Turn off AVG Secure VPN.

Hope this clarifies the situation. If you need any help, please let us know.

1

I installed AVG Secure VPN for Windows on my desktop but since then my other devices (laptops, mobiles) have been unable to connect to the internet. All I get when I press connect is "Searching for IP address" and that's it, nothing more happens

2

Hi Clive,

We are here to help.

You have purchased AVG Secure VPN for unlimited windows PC. You can install this product on multiple windows PC but it can be active on one PC at a time.

Let me inform you that Wireless/Wired Network Hard Drive/Printer/Scanner or Computers on the same Network, does not work when AVG Secure VPN is Turned ON. Its correct Behavior because VPN creates encrypted connection to a server(IP) so other devices on user network are not accessible. So to access any Network devices, you need to Turn off AVG Secure VPN.

Hope this clarifies the situation. If you need any help, please let us know.