Hi Robin.
We certainly understand this must be a disruption and sorry for the inconvenience caused.
Please click this link for instructions to resolve the outgoing emails issue in Outlook.
Regarding the internet connectivity issue, please try connecting to different VPN server locations to verify if it is the VPN server issue.
Good morning,
Unfortunately this has not resolved my issue. Could you please advise.
Robin
Since installing AVG VPN I am unable to send emails via Office 2010 without disconnecting the VPN first. The problem also extends to other Microsoft products ( Microsoft Games) which report “no internet connected” and are inaccessible unless the VPN is disabled.
This is often accompanied by a globe (with a small no entry sign) showing to the right hand side of the taskbar stating no internet access / Unidentified network no internet access.
Coupled with extremely slow internet speeds ( Max 60 mbps as opposed to my 220 mbps ) the application is almost unusable.
I have already uninstalled and reinstalled the application no avail.
Sorry to hear that, Robin.
I have sent an email containing steps to get connected with our remote assistance team.
Please get in touch with them to resolve this issue.
Good morning,
Unfortunately this has not resolved my issue. Could you please advise.
Robin
Hi Robin.
We certainly understand this must be a disruption and sorry for the inconvenience caused.
Please click this link for instructions to resolve the outgoing emails issue in Outlook.
Regarding the internet connectivity issue, please try connecting to different VPN server locations to verify if it is the VPN server issue.