Contact and refund

Hello Clare,

We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert to us.

I have just had £49.99 taken from my account (using outdated account info) without permission and I haven’t even used my previous laptop in a very long time. Can this please be refunded.

Hello Clare,

We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert to us.