Hello, Joe.
I regret for any inconvenience this may have caused. Please let us know which version of AVG and Mac OS are you using and a screenshot of the pop up that you are receiving. Collect related screenshots by following this article: https://support.apple.com/en-us/HT201361.
Collect OS version by following this article: https://support.apple.com/en-us/HT201260.
Hello,
I just started to get this pop up and I performed the recommended scan. Scan came up empty but the pop up persists. Since it is pointing to my Chrome app .exe file, how would I clear this?
Sue, a suspicious email attachment is blocked by AVG and it is not downloaded to PC, that's the reason why it is not located in quarantine. To resolve this:
1) Disable AVG Email shield component
2) Download all emails
3) Locate and delete email containing attachment "Scan_001_15072014-991.zip".
4) Enable AVG email shield
Hi There
I keep on getting this pop up continually, can you please help me to remove this.
Thanks
I have a Mac and have the same problem - with Sierra and Mojave.
The popup screen is TOO INVASIVE.
It interrupts watching movies, working on important documents etc.
It breaks concentration, ruins the 'mood' in a good movie, and also makes me physically reach out and work on the keyboard when I'm trying to relax with a movie or a meditation video etc.
Moreover, the popup is USELESS. It doesn't ask me to take any action and insists I acknowledge that a threat has been secured already. If it is already secured, don't bug me!!!!
Your soultion hasn't worked for me.
When I delete the files, they somewhat re-appear.
I am having the same problem, with the windows version. I've searched my entire hard drive for a file with this name, and it doesn't exist. The threat came via an email scan, yet I can't see any flagged emails and nothing is in quarantine, and scan my pc finds nothing. My computer is almost unusable with this pop of that comes back every time I dismiss it. I've included a screenshot - can someone please tell me how to resolve this?
I just installed AVG for Mac. Everything seemed to be fine with scanning and quarantine. However, I now get the "File Shield alert" pop-up window continuously and it won't stop popping up. I have tried clicking "Got It" and just closing the window but it pops back up every 5 seconds or so. I can't get anything done because of this. How can I make it go away?? I used AVG on my PC for years and never had a problem. If I can't fix this I'll have to uninstall AVG for Mac.
I have a Mac and have the same problem - with Sierra and Mojave.
The popup screen is TOO INVASIVE.
It interrupts watching movies, working on important documents etc.
It breaks concentration, ruins the 'mood' in a good movie, and also makes me physically reach out and work on the keyboard when I'm trying to relax with a movie or a meditation video etc.
Moreover, the popup is USELESS. It doesn't ask me to take any action and insists I acknowledge that a threat has been secured already. If it is already secured, don't bug me!!!!
Your soultion hasn't worked for me.
When I delete the files, they somewhat re-appear.
Sue, thank you for providing us the screenshot. We appreciate your efforts on trying to get this issue resolved.
We need to escalate the case to our senior team to get this sorted out.
Once we get the response from our senior team we will get back to you providing you the resolution for it.
Hello,
I just started to get this pop up and I performed the recommended scan. Scan came up empty but the pop up persists. Since it is pointing to my Chrome app .exe file, how would I clear this?
Alex, we have replied to to your post in ticket number 08109079.
Hello C L,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection pop up with "see details" page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Sue, a suspicious email attachment is blocked by AVG and it is not downloaded to PC, that's the reason why it is not located in quarantine. To resolve this:
1) Disable AVG Email shield component
2) Download all emails
3) Locate and delete email containing attachment "Scan_001_15072014-991.zip".
4) Enable AVG email shield
Hi Telly,
We'll be glad to help you.
Since the threat is detected from chrome browser, I suggest you to reset Google Chrome browser and monitor if you receive the same pop-up again.
For the steps, refer the article below.
https://support.google.com/chrome/answer/3296214
If the issue still persists, I request you to create a new post in our community forum for further assistance.
Hi Eugene,
In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.
Are you receiving the same pop-up when accessing the website?
Also, for further assistance we request you to create a new post/query to locate your subscription details.
Joe, For your info, just in case that you are unaware, you can post the screenshots here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Arrggg, thought it went away but now it is back. Here is the screenshot of the window that continually pops up and is persistently on top. It is preventing me from getting anything done. If this can't be solved quickly, I will have to delete AVG and not upgrade to the purchased version.
Joe DeWeese
Some additional info - after I reboot my computer, I don't get the popup until I start my email client. It persists even after the email client application has been closed. I have to reboot to stop the pop-ups, and it starts again, continuously, as soon as I launch my email program.
Arrggg, thought it went away but now it is back. Here is the screenshot of the window that continually pops up and is persistently on top. It is preventing me from getting anything done. If this can't be solved quickly, I will have to delete AVG and not upgrade to the purchased version.
Joe DeWeese