Cyberghost VPN blocked?

AVG Protection
7

Hello Alex,

Sorry to hear that. I certainly understand your concern. I would request you to try adding the "Cyberghost VPN" application to AVG's Exception list. Please follow the instructions mentioned in this link: http://avgread.me/18WB2dg to add the exception. If the issue persists please do let us know. Thank you.

2

Hello Alex,
I apologize for the inconvenience caused. I have sent you an email with necessary steps to get additional support and fix this issue.
Thank you.

9

Hi there,

I have exactly the same issue. Could you please send me also the information how I cabn resolve it?

Thanks in advance
Zwierbel

10

Hi Zwier

The solution of the issue was to launch the Cyberghost GUI in "Windows 8" compatibility mode.
See attachment …sorry for Italian form …but you'll get the picture :-)!

Hope this helps.

AlexUser-added image

11

Hi Alex,

thanks a lot, great !!! Your answer solved also my issue.
You can't imagine how long I've tried to resolve that problem.

You have maked my day :slight_smile:

Thanks again and best regards
Zwierbel

1
Hello There!
 
Last week I that Cyberghost VPN software stopperd starting in my PC. I worked flawless since then.
The graphical interface did not show itself on the screen.
I was unable even to uninstall or install again the software.
After some attempt I found that the software was blocked by AVG.
If I uninstall completly AVG freen from the PC, Cyberghost start to work again without any issue.
 
The PC is a "converted" Win 10 (from 8.1): after the upgrade, both softwares worked well for at least a couple of weeks, then some upgrades came across (win and AVG) that I assume created the issue.
 
Is this a deliberate action of AVG to block this software or is it an anomaly?
 
Thank you
6

Hello Alex,

Sorry to hear that. I certainly understand your concern. I would request you to try adding the "Cyberghost VPN" application to AVG's Exception list. Please follow the instructions mentioned in this link: http://avgread.me/18WB2dg to add the exception. If the issue persists please do let us know. Thank you.

8

Hello Sindhu

I put 4 exceptions:
- the Graph interface of Cyberghost (the .exe)
- the Cyberghost service
- the whole folder of Cyberghost
- cyberghost.exe wherever it is

…without success.

The cyberghost.exe did not shows up when called from the menu but sit "frozen" in the process list waiting for "somethin"…

Any clue ?

Thank you!

Alex

3

Hi Zwier

The solution of the issue was to launch the Cyberghost GUI in "Windows 8" compatibility mode.
See attachment …sorry for Italian form …but you'll get the picture :-)!

Hope this helps.

AlexUser-added image

5

Hello Sindhu

I put 4 exceptions:
- the Graph interface of Cyberghost (the .exe)
- the Cyberghost service
- the whole folder of Cyberghost
- cyberghost.exe wherever it is

…without success.

The cyberghost.exe did not shows up when called from the menu but sit "frozen" in the process list waiting for "somethin"…

Any clue ?

Thank you!

Alex

4

Hi Alex,

thanks a lot, great !!! Your answer solved also my issue.
You can't imagine how long I've tried to resolve that problem.

You have maked my day :slight_smile:

Thanks again and best regards
Zwierbel