Hello Robert,
Thank you for contacting AVG Community Support.
We understand that you received the email from AVG reagrding the information found on Dark web. We'll certainly check and help you out.
We see that you have AVG Secure Identity subscription.
AVG Secure Identity continuously checks for potential fraud and suspicious activity associated with your personal information.
You can decide how much personal information you want to provide. For maximum fraud detection, it is recommended to provide as much information as possible. Additionally, you have the convenience of storing documents and bank cards in one easy-to-use location for whenever you need it.
Support page in AVG account allows you to directly report an identity threat, contact a dedicated resolution specialist, or access the Help Center.
To request help, follow the steps below:
-Sign in to your AVG Account using the following link: https://id.avg.com/sign-in.
-Click Go to Identity dashboard on the Identity Protection tile.
-Follow the on-screen instructions.
-In the left panel, click Support.
In AVG Secure Identity Dashboard screen you can find 'Credit' that helps you manage your credit score and view your credit history. The following options are available:
-Credit Score: View and track your credit score.
-Credit Report: Check your credit history summary.
-Credit Simulator: Estimates how your credit score could change based on potential financial actions.
-Freeze my Credit: Assist you in freezing your credit file to prevent your credit file from being shared with potential creditors or insurance companies to ensure that new lines of credit cannot be opened in your name.
If you have more queries, do let us know.
Thank you and keep us updated.
Hello - I recieved an email from em5615.emails.avg.com with the subject line "ALERT: Information Found on the Dark Web". The email wasto inform me that my information has shown up on the dark web. This appear odd to me and when arriving at the confirm page it asks to confirm your account with transunion and asks you to enter your social security number. If I am on the dark web how does AVG help me get off or remedy the situation - I dont feel safe logging into my AVG account to find this information out. Please assistas this appearance supposedly is affecting my credit score.
Thank you,
Bob
Hello Robert,
Thank you for contacting AVG Community Support.
We understand that you received the email from AVG reagrding the information found on Dark web. We'll certainly check and help you out.
We see that you have AVG Secure Identity subscription.
AVG Secure Identity continuously checks for potential fraud and suspicious activity associated with your personal information.
You can decide how much personal information you want to provide. For maximum fraud detection, it is recommended to provide as much information as possible. Additionally, you have the convenience of storing documents and bank cards in one easy-to-use location for whenever you need it.
Support page in AVG account allows you to directly report an identity threat, contact a dedicated resolution specialist, or access the Help Center.
To request help, follow the steps below:
-Sign in to your AVG Account using the following link: https://id.avg.com/sign-in.
-Click Go to Identity dashboard on the Identity Protection tile.
-Follow the on-screen instructions.
-In the left panel, click Support.
In AVG Secure Identity Dashboard screen you can find 'Credit' that helps you manage your credit score and view your credit history. The following options are available:
-Credit Score: View and track your credit score.
-Credit Report: Check your credit history summary.
-Credit Simulator: Estimates how your credit score could change based on potential financial actions.
-Freeze my Credit: Assist you in freezing your credit file to prevent your credit file from being shared with potential creditors or insurance companies to ensure that new lines of credit cannot be opened in your name.
If you have more queries, do let us know.
Thank you and keep us updated.