Debit euro 54,99 for any contract!

Hello Lucia.
We acknowledge your request.
However, you do not have any active subscriptions registered to the email address you used to contact us here.
I have sent an email requesting additional details to locate this charge.
Please revert it containing those details.

Much to my surprise I just found on my credit card statements a debit of euro 54,99 but i never subscribed any contratct with you as you can easily see in  https://account.avg.com/
So I'am expecting an immediate refound of the amount! Thanks for a prompt reply, Lucia Circo

Hello Lucia.
We acknowledge your request.
However, you do not have any active subscriptions registered to the email address you used to contact us here.
I have sent an email requesting additional details to locate this charge.
Please revert it containing those details.