Deinstall crashing

Hello KR,
I request you to connect your Mum's computer to the internet and follow the below instruction to remove all the AVG traces from that computer. Here is the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
Best regards,
Alok.

Hello, 

avg installed itself on my mum's computer last week so I'm trying to take it off as we don't want it, need it, and didn't ask for it. I have disconnected the pc from the cable as the mcafee has run out and she doesn't actually use the Internet,  so it's easier without it.

I've done the deinstall thing and gone through all the things I should have done but it has got stuck on the restart screen for ages. Could anyone help? 

thanks 

Hello KR,
I request you to connect your Mum's computer to the internet and follow the below instruction to remove all the AVG traces from that computer. Here is the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
Best regards,
Alok.