Hello Katie,
We are glad to help you with this.
We found that auto-renewal service wasn't cancelled successfully. Hence, you received an e-mail stating about the upcoming renewal. We cancelled auto-renewal service for your subscriptions registered under your current account. You will not be charged automatially in future.
We hope to have you with us soon. If we can be of more help, please let us know.
I received a Digital River email about my AVG PC TuneUp subscription expiring on October 29 of this year and that my card would automatically be charged.
Problem is, my subscription page is blank, which I believe is from me canceling that subscription a long time ago because I no longer use PC TuneUp.
Has Digital River simply not recognized the change? I really wouldn't like to be charged $89.99 for a program I don't use.
You're welcome, Katie.
Hello Katie,
We are glad to help you with this.
We found that auto-renewal service wasn't cancelled successfully. Hence, you received an e-mail stating about the upcoming renewal. We cancelled auto-renewal service for your subscriptions registered under your current account. You will not be charged automatially in future.
We hope to have you with us soon. If we can be of more help, please let us know.
Hello Priyanga,
Thank you for your prompt reply and action!