DIGITAL RIVER taken your money without an email or order. READ THIS

AVG Subscription
6

Hello Paul,

We could see that you have been on chat with our sales team regarding the unknown charge.
In order to locate the exact account associated with £69.99 charge, we are in need of few more details.
Hence, we have sent an email and please send the requested details as mentioned in the email.
Thank you.

7

This isn't the experience we want you to have, Paul.
We see that you have replied to the email from our concern team. They will contact you via email once the case is reviewed and will help you with the subscription.
Your patience is appreciated.

1

I had £69.99 taken from my account on the 27/12/2019, I had ordered nothing, no emails or confirmations, it just left my account.
Seems someone at DIGITAL RIVER cant be trusted so if this has happened to you, report it as FRAUD to your bank.

I paid for my TUNE UP software via PAYPAL, and they still got all my card details.
My software is fine, I like it, but somewhere there is a little s*** that you cant trust. 

My Fraud case is now with my bank, because AVG can not find a withdrawal record of £69.99 and suggested I contact DR, and DIGITAL RIVER have told me they dont deal with AVG customer issues,

Paul.

4

I gave all the information to yourselves in emails and on line chats on the 18/1/2020,
The issue you cannot understand is that Digital River took my money and you cant find a transaction through AVG because someone at DIGITAL RIVER has fraudulantly acquired and used my card details which they somehow got from PAYPAL.

DIGITAL RIVER dont want to know and tell me to speak to AVG, and AVG cant find anything and have told me to speak to DR because they appear to have taken the money. 

So now it is a fraud case and I will not use you again.

5

Bharath,

I do not think this problem is AVG's fault, the problem is with Digital River who are your holding company, where some dodgy/bad person is causing all these problems.

But to be safe is to be sure, so my bank card is cancelled, and Digital River have been permanently banned by my bank. It seems the only way to be sure judging by other peoples experiences here.

3

Hello Paul,

We could see that you have been on chat with our sales team regarding the unknown charge.
In order to locate the exact account associated with £69.99 charge, we are in need of few more details.
Hence, we have sent an email and please send the requested details as mentioned in the email.
Thank you.

2

This isn't the experience we want you to have, Paul.
We see that you have replied to the email from our concern team. They will contact you via email once the case is reviewed and will help you with the subscription.
Your patience is appreciated.