Hello Marjorie,
We could see a charge of A$59.99 was debited for the renewal of AVG TuneUp - Unlimited Devices (1 Year) subscription on 25th July 2019.
Since auto renewal was enabled for its first purchase made on 8th August 2017, charges for renewal was made in the year 2018 as well as 2019.
For the first purchase, you should have used the PayPal credentials of your daughter which is why the charges were debited from her account.
You have raised a dispute for A$59.99 charge on 4th October 2019. Hence, please get in touch with PayPal regarding the dispute and they could help you on this matter.
Thank you.
My daughter has received a charge to her account from Paypal. However when she queried it from her bank it has come back that the charge is $59.99 to digital river on the 25th July 2019.
They advise it is in my name, however on my computer I have the AVG Free and the AVG Tuneup on a fee trial which expires in 9 days.
At no time have I authorised $59.99 to be taken from Paypal for AVG Renewal;
And why it has come from my daughters account which is not even linked to my Paypal.?
Also my paypal statement and my daughters paypal statement do not have this transaction.
Please advise
Hello Marjorie,
We could see a charge of A$59.99 was debited for the renewal of AVG TuneUp - Unlimited Devices (1 Year) subscription on 25th July 2019.
Since auto renewal was enabled for its first purchase made on 8th August 2017, charges for renewal was made in the year 2018 as well as 2019.
For the first purchase, you should have used the PayPal credentials of your daughter which is why the charges were debited from her account.
You have raised a dispute for A$59.99 charge on 4th October 2019. Hence, please get in touch with PayPal regarding the dispute and they could help you on this matter.
Thank you.