Dirt print not requested when running smart scan

AVG Protection
2

Hello,

Its a HP OfficeJet Pro 8600 on the network (not USB)
The PC is a W7 - 64 bits

I made it several time (from month …).
Disconnection / Power Down/up / …

The problem subsists.
Nothing bad seems to happen, but it's a little … special

Regards

1 
Hello,

Concern :
Product AVG Internet Security - 21.11.3215 (version 21.11.6809.439) but  also with previous versions
Action : Run smart scan
Phase 2 : viruses and other malicious programs
When I launch a smart analysis, my printer systematically prints a few sheets with dirt at the top of the page ... (2 pages in general)

Bug ? malware ? ...

Regards !
Eric Renard
6

Hello Eric, 

This is not an expected behaviour of AVG Internet Security program. AVG program does not initiate printing process when user initiate scan. 

Kindly remove printer from your device and reconnect it and check the status. If you still face same issue, please do let us know. Thank you.

3

I confirm that's only with the "smart scan", phase 2 "viruses and other malicious programs" at about 45% of the scan.
It generates 2 pages each time.
Regards !

5

Hello Eric, 

This is not an expected behaviour of AVG Internet Security program. AVG program does not initiate printing process when user initiate scan. 

Kindly remove printer from your device and reconnect it and check the status. If you still face same issue, please do let us know. Thank you.

4

We are really sorry to know this, Eric.
We have sent you an email asking you to connect with our AVG Free remote technician and please reply to that email for further assistance.
Thank you.