Oh my. You have great sympathetic understanding but poor problem comprehension. Let me try to help you ….
1 – I have no issue at all with any pop-up related to accessing any file. That would be a notification about blocked threats and that is working fine. Therefore there is no screen shot to send to you.
2 - What is NOT working fine is notifications trying to up-sell me because AVG thinks I need a VPN. I already have one and it works fine – my internet is secure.
3 – I am looking specifically for help on stopping those up-sell notifications WITHOUT stopping the notifications about threat alerts.
4 – I sent you the software version number to demonstrate that I am up-to-date.
5 – Just about everything you asked me for or sent me is completely NOT what I asked for.
Please try again.
Hello Glen,
Please accept my apologies for the delay. This is not a usual response time for us, and we're doing our best to improve it. Thank you for sharing your experience. My name is Jovana and I'm with AVG senior support.
First and foremost, let me say that I understand how annoying advertisements and offers can be, and I appreciate you bringing it to our attention.
Please keep in mind that because we have a wide range of products, our sales and marketing teams work on a variety of promotions and campaigns for our free users. Because the actual campaigns are not device-specific, it cannot determine whether a user has similar functionality or not. As my colleagues mentioned earlier, one of the advantages of having a paid version is the ability to specifically disable these offers.
I apologize for the misunderstanding, but as you are aware, the majority of free software on the market employs the same sales techniques. Still, I'll surely share your experience with the team so that we can improve our targeting in the future.
Thank you for your understanding.
Have a great day and take care!
Jovana
How do I disable the upsell notifications that (incorrectly) think I do not have a VPN and secured internet while still keeping the notifications about blocked threats? Currently running Software Version 22.5.3235 of AVG Free on Windows 11.
Thank you for writing back to us, Glen.
We understand your concern & apologize for the inconvenience this has caused you.
AVG products will only detect if AVG Secure VPN is installed in your device or not. They will not detect any third party VPN program installed in your device.
Nevertheless, we'll certainly consider your valuable feedback regarding this issue & try our best to improve our products.
Feel free to write back to us if you have further queries.
We'd be happy to help you.
I'm sorry for the misunderstanding, Glen.
Thanks for providing the information. Please follow the steps mentioned in the below article to disable AVG offer notifications.
Oh my. You have great sympathetic understanding but poor problem comprehension. Let me try to help you ….
1 – I have no issue at all with any pop-up related to accessing any file. That would be a notification about blocked threats and that is working fine. Therefore there is no screen shot to send to you.
2 - What is NOT working fine is notifications trying to up-sell me because AVG thinks I need a VPN. I already have one and it works fine – my internet is secure.
3 – I am looking specifically for help on stopping those up-sell notifications WITHOUT stopping the notifications about threat alerts.
4 – I sent you the software version number to demonstrate that I am up-to-date.
5 – Just about everything you asked me for or sent me is completely NOT what I asked for.
Please try again.
Thank you for your detailed explanation and comments, Glen.
We value our customers' feedback, whether positive or negative and always use it to improve our services and support.
So again, thank you for pointing this out to us, we'll do our best to take steps forward in this area.
Enjoy your day!
Jovana
Hello Glen,
Please accept my apologies for the delay. This is not a usual response time for us, and we're doing our best to improve it. Thank you for sharing your experience. My name is Jovana and I'm with AVG senior support.
First and foremost, let me say that I understand how annoying advertisements and offers can be, and I appreciate you bringing it to our attention.
Please keep in mind that because we have a wide range of products, our sales and marketing teams work on a variety of promotions and campaigns for our free users. Because the actual campaigns are not device-specific, it cannot determine whether a user has similar functionality or not. As my colleagues mentioned earlier, one of the advantages of having a paid version is the ability to specifically disable these offers.
I apologize for the misunderstanding, but as you are aware, the majority of free software on the market employs the same sales techniques. Still, I'll surely share your experience with the team so that we can improve our targeting in the future.
Thank you for your understanding.
Have a great day and take care!
Jovana
Once again, let me say that I have no aversion to Ads as a means to pay for free software. That is most emphatically NOT my point. Forget about the Ads.
The point is that the popups are incorrect, false and misleading. If I were using software that had nothing to do with my security then such oversights can be ignored. But the only reason to run AVG software is to make my computing safer. So when it is telling me that I have a problem and it is wrong, then I have to question whether or not to believe anything else it says. False positives are a legitimate concern in the security business. Online reviews saying that AVG generates false positives are not what you want to see.
The fundamental thing I am asking for, or suggesting, is that the code running in the AVG Free product (and probably the whole product line) be made a little smarter. It needs to accurately and correctly detect if there is a VPN running in the machine BEFORE telling me that my machine is “exposed”. Because it is NOT exposed, not in the least. The IP address and device location that you detect is that of my VPN server, not my machine. You’re telling me a lie, it’s a false positive. It’s not that you try to upsell me your VPN product, just don’t make the selling based on a lie. The lie makes the sales pitch laughable.
If, after correctly detecting that I am running a VPN, you want to try to upsell me because you think your VPN is better than the one I am using, then go for it. That's a legitimate Ad. Just be technically competant enough to stop with the false positives.
Well of course that is all you test for, how amusingly simplistic.
You must recognize that your notification purports to give me advice on how to secure my system when in fact it already is secure. You give me details of the problem you percieve and you are incorrect. Why should I believe anything you say about any other problems? You are demonstrably wrong in this instance, so it brings all other advice in to question.
Either fix the VPN detetction algorithm, or provide me with the technical information necessary so that I can "fool" your algorithm into thinking the VPN is there - what is it? some registry key I expect.