I unsubscribed from my AVG Ultimate because it was to expensive $249.99 to renew, I then received a message in my account that a 50 percent discount was offered to renew. Today I then started the purchase process only to be charged the full amount of $249.99. Help Please!!!
Kevin.
Thank you to Nikki Elmerson for resolving my issue.
Hello Kevin,
Thank you for contacting AVG Community Support.
We understand that the discount is not applied at the time of purchase. We will certainly look into this and help you.
Could you please contact our AVG billing & sales team via live chat or voice using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
Thank you and keep us updated.
Thank you to Nikki Elmerson for resolving my issue.
Your welcome Kevin,
I am glad our team, were able to assist you in this issue. If you need anything else at all, feel free to message me at any time. I’d be happy to help.
Thank you for your understanding.
Hello Kevin,
Thank you for contacting AVG Community Support.
We understand that the discount is not applied at the time of purchase. We will certainly look into this and help you.
Could you please contact our AVG billing & sales team via live chat or voice using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
Thank you and keep us updated.