Hello Elan.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the Hijack message to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Dear AVG Support,
I get the DNS Hijack message on my router during the Network Inspector scan. Before the scanning started, I had stopped the AVG VPN.
I have followed the instructions to set the Google Nest DNS to 8.8.8.8.
I did the scan again. Now it is my laptop which had DNS Hijack.
I changed my laptop's primary and secondary DNS to 8.8.8.8 and 8.8.4.4 respectively. After reboot, I ran the Network Inspector scan again, the results were all clear.
But then I ran the scan again, it showed my laptop has DNS Hijack again! The other laptops on the same network are fine, except for this laptop.
What can I do to solve this issue?
Thanks in advance.
Best regards,
Elan Lim
Hello Elan.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the Hijack message to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hello Elan,
Thank you for writing us back.
We understand that you are facing the DNS hijack issue only in one laptop.
We are really sorry to know this. We'll certainly check and help you out.
Could you please check if you have updated your laptop's operating system to latest version? and the AVG Internet Security to latest version?
After updating both to the latest version, please do restart your device and try again.
Also, please do confirm us if you have followed all the steps from this article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=hns-dns-hijack&q=dns+hijack&supportType=home)
Thank you and keep us updated.