Doble debito no autorizado

Hello Carolina,
Thank you for reaching AVG Support Community.
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We acknowledge your refund request.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
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Hello. I have been debited twice in one day. in the morning for only 1 team as if he had requested it 1 year ago for $69.99, but at the end of the afternoon the same value is debited again and this time for 10 teams. That last debit was never authorized. I would be grateful if you would return that value to me since I have not requested it and much less authorized it to be debited.
Hello Carolina,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We acknowledge your refund request.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.