Hello James.
Thank you for reaching us here.
You have an active subscription for AVG TuneUp. Do you think this issue is caused by AVG TuneUp? If you do, may I ask how did you narrow down this issue to AVG?
documents sent to me by other parties (docx and xlsx) do not open and have a message document is corrrupted. I have to go to properties to correct it for each document.
Thank you for explaining, James.
As we're uncertain about the exact message that you receive while accessing the files, would you be so kind to share us the screenshot of it?
Meanwhile, if you suspect that AVG is causing the issue, let us temporarily disable AVG protection initially & check.
To do so : Right click on AVG icon in system tray (near date & time, at bottom right corner) - Click on toggle bar beside protection - Choose the desired time.
Hello James.
Thank you for reaching us here.
You have an active subscription for AVG TuneUp. Do you think this issue is caused by AVG TuneUp? If you do, may I ask how did you narrow down this issue to AVG?