Don't have the service i paid for

Hello Crystal,
I see that you have purchased AVG PC TuneUp (1 computer) good till 5/15/2018 and AVG PC TuneUp (1 computer) valid till 4/7/2018. There is no recent transaction made in your account. Since you have mentioned that you have been charged from your PayPal account, please contact our sales team at https://support.avg.com/support_sales_chat . They will help you to pull the details regarding your payment.
Thank you.

YOU STOLE $99.99 FROM MY PAYPAL ACCOUNT YET I ONLY HAVE THE "FREE" SERVICE. DOUBLE PAID LAST YEAR AND NEVER GOT A REFUND NOW I ONLY HAVE BASIC PROTECTION!!! YOU KEEP WANTING ME TO PAY AGAIN FOR SERVICE I SHOULD ALREADY HAVE. YOU PEOPLE ARE CROOKS!!!

Hello Crystal,
I see that you have purchased AVG PC TuneUp (1 computer) good till 5/15/2018 and AVG PC TuneUp (1 computer) valid till 4/7/2018. There is no recent transaction made in your account. Since you have mentioned that you have been charged from your PayPal account, please contact our sales team at https://support.avg.com/support_sales_chat . They will help you to pull the details regarding your payment.
Thank you.