Margaret,
I am sorry to hear about this. You have purchased AVG PC TuneUp 1 computer (1 year) valid till 2019.5.5, another AVG PC TuneUp (1 computer) good till 2019.2.7, AVG Password protection (1 year subscription) good till 2018.10.30, AVG Secure VPN (3 years subscription) valid till 2020.10.30 and AVG Internet Security - Unlimited (1 year subscription) good till 2019.5.5. As per your request, I have cancelled the auto renewal of your AVG products. The licenses will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires.
I have also moved your case to refund team, they will process refund for AVG PC Tuneup that was charged on 2018.5.5 and get back to you via email within 3 business days.
I also request you not to share your personal details in public forums. Hence I have deleted your email address from your post.
you keep sending emails that one of your programs is about to expire - I keep copies of all your invoices - I noticed AVG tune up was renewed in Dec 2017 for 1 YEAR - I paid for another AVG tune up in MAY 5, 2018 - less than 6 months later - you recently doublecharged for an update for Internate Security - I caught the double charge on my credit account and you refunded the 2nd payment - I have gone thru this before and am tired of it - I do not want you to automaticallyupdates at all - ask me via email if I WANT to update a product - please refund my recent payment for the Tune UP I paid for in May - notify me via email in Nov 2018 for the Dec 2018 renewal of the Tune up - if these payment issues recur again I will notify the respective authorities - please notify me when you have refunfed my payment for the May Tune UP - Margaret Cerulo
Margaret,
I am sorry to hear about this. You have purchased AVG PC TuneUp 1 computer (1 year) valid till 2019.5.5, another AVG PC TuneUp (1 computer) good till 2019.2.7, AVG Password protection (1 year subscription) good till 2018.10.30, AVG Secure VPN (3 years subscription) valid till 2020.10.30 and AVG Internet Security - Unlimited (1 year subscription) good till 2019.5.5. As per your request, I have cancelled the auto renewal of your AVG products. The licenses will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires.
I have also moved your case to refund team, they will process refund for AVG PC Tuneup that was charged on 2018.5.5 and get back to you via email within 3 business days.
I also request you not to share your personal details in public forums. Hence I have deleted your email address from your post.